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1 stars 1 reviews

Platinum Athletic Club

7635 King George Blvd
Surrey, BC  V3W 5B1

(604) 501-9601

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Reviews [1]
1 star rating
Ryan1979 Canada June 20, 2012
No integrity.

This is the typical scumbag greedy gym that uses every tactic available to cheat you out of every penny they can get out of you. They say no contract, but believe me they have other ways to burn you. Today I went in to cancel my gym membership (have to move out of the area after a divorce). I understood since I was just 5 days late I would be stuck paying another month (since they require 30 days notice). Here's the kicker though. They have this "enhancement fee" I would have to pay on July 15th of $66...yes $66 on top of the $50/month. I was willing to eat the extra monthly fee, but I figured since I was not continuing my membership they would not go out of their way to get the "enhancement fee" since I'd no longer be at their gym. This "enhancement fee" is a ONCE PER YEAR fee. But because I was 5 days late giving notice they insisted on still charging me the enhancement fee due July 15th when I cancelled on June 20th. Why would they insist on charging somebody a yearly fee for "gym upgrades" just weeks before they leave the gym forever? I asked for the manager after the first lady was rude to my face and got to talk to Scott. This guy was even worse. Sat there with a smug grin on his face (seriously) and just kept repeating "sorry you signed the contract, it's in the fine print." This was infuriating because Scott was the man who personally signed me up just a few months ago. I sat in his office and he actually told me at the time that if I cancelled before July I would of course not have to pay a yearly fee for the continuing year (makes sense). He was careful at the time though not to elaborate on the fact that 30 days notice was required for the monthly due AND the fee for the entire next year. Any honest business at this point that respects and values their customers would at least offer me a prorated "enhancement fee" For example they got me stuck for a month so allow me to pay just 1/12 of the yearly fee for the one extra month I'm there. Not a chance though. Platinum Athletic Club values the $66 more than integrity and respect for their members. Not only that but Scott steals my $66 with a smug grin on his face. I'm 33 years old. I've been a member of dozens of gyms, but never before have I been made to feel so exploited and cheated. All that Scott has to say to me is "sorry you should have read the fine print." So there you have it folks. Don't trust that a place like Platinum Athletic Club will do what is fair. Actually take the time to read the ENTIRE fine print before you sign. Because once they have you, they take every penny they can get with a smug grin.

Business Description from the Web
July 19, 2013

Platinum Athletic Club offers these services: gym, exercise, fitness training.

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