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The client came for a express mini detail. Some cars lock automatically, when the ignition is shut off, customers are supposed to advise our driver, we have signs to that effect. When the door got locked, I as the manager offered the client a ride to his place to get a spare key, in the mean time the client had suggested that our driver try and open the lock, it took over 25 minutes for us to come back, and the client had not found his spare key. I had gone out of my way, leaving the premises to help the client, and did not even get a simple thanks from the customer. Teaches me a lesson next time.
I WAS a customer at Planet Car Wash until this experience... I put up with the sometimes shoddy work for the low price and convenient downtown location. Now I will never go back!
I stopped in today to get a Mini/Express Detail for $70. As soon as I went to the customer service area the car wash guy there locked my keys in the car... TOTALLY their fault as my doors do not lock themselves unless you drive above 20 km/h. He must have nudged the lock button with his elbow.
They asked if they could drive me home to get my spare keys and I said sure, as the other option they "offered" was to break into my vehicle. No chance for that so I left with Manager Arun to my place which was only 10 minutes away. What I did not know is that as soon as I left they broke into the van without my permission. When I got back and asked WTF was going on (they damaged the door seal a bit in the process) they said they were doing me a favor as otherwise they would have towed the van at my expense since it was parked illegally on private property!!
Of course an argument ensued as I could not believe what I was hearing... all this while my van was being cleaned. Not once did either Arun, or the worker Gordon, admit their mistake or apologize. They made it seem like my fault and were very rude and Arun especially rude in his comments as he seemed to take pleasure from the experience. On top of that, they did a horrible job cleaning the car (it's still a mess in many spots which I have photos as proof) and did not refund a dime of the $70 I paid for detailing or the 4-5 prepaid washes I have that I will never use.
I suggest you do not go there for your own good. I would not want anyone to have this experience and I have filed a report with the Police.