I brought my boat to Pisces Marina for a winterization package. I received a message from the mechanic Yanic stating that the impeller was inoperable. By the time I had called back, the work had been completed without my authorization & an extra charge of approx $200 was added on my bill. Having worked in a marina, I could have done the work myself, it's an $18 part!!! The principle of the issue is that they completed the work without having the customer authorize it. This is bad business sense. They were unwilling to budge on this new price when I protested. I was on a tight budget & didn't have the extra $200 they wanted at that time. When I called to talk to Yanic again, the marina was closed for Christmas holidays. I left a message wanting to come & retreive my boat & they didn't return my call. Keep in mind, they charge daily for storage fees over 10 days... so the longer they don't return your call... the bigger the bill!
The female receptionist (found out it was the owner of the business) was very rude on the phone when I finally did speak to someone there. I was very angry at this point. Instead of good customer service she proceeded to ask me if I was "on something". If you were the key contact person for MY business, you would be looking for a new job if you spoke to a customer like that!
I would not recommend this Marina!