I shop at this location regularly and for the most part am satisfied with it. The staff are helpful and friendly. There is a good selection of product and ample stock. The sales are good and accompanied with the petperks program you can get some great deals.
My only real complaint has to do with the dogs allowed in the store with their owners. There is often urine puddles around aisles and on the floor. Although as a dog owner I appreciate a dog friendly environment, this unsanitary and unsafe situation can be off-putting. I understand pet owners need to take responsibilty but it actually is a problem shared by the store.
Having said that, I would still recommend this location as it has many pluses.
I had been taking my 2 dogs to this location since 2005, for grooming services. I had always had exceptional service, but the staff has recently changed, and the last time I took my dogs, I was extremely dissapointed. As every poodle owner knows, they get very matted, and with 2 kids under the age of 3, and a husband who works around the clock, it is not as easy to get them in every 6 weeks! I... more
Having a new puppy is great. But having a puppy that can sit, heel, lie down and shake a paw on command is even better. We have had a great experience with dog training at Petsmart. Julian did a terrific job training Mille and making it fun for us owners. We are back for a more advanced level course. Milli is well on her way to impressing friends, neighbours and other dogs across town! ... more
This particular one , not all of the Petsmarts just this one..everytime we have gone in has been smelling and dirty. They are not on top of the cleanup of the dog mistakes. Things are not as well organized as the othe petsmarts we have gone to. A bit disapointing.