If you're a crazy pet enthusiast, who treats your pet like it's more important than you're own children, then this probably isn't the store for you. If you have a pet and need to buy it food sometimes, Petland will provide .They just don't provide the over-the-top care that some other stores might.
The staff here will always pounce on a customer to make sure they're finding what they're looking for. Often I just stop in for 2 minutes for cat litter, but a friendly sales person will always ensure I've found everything, know about a sale, and will offer to help me to the cash register. I'm docking one star because I always seem to wait at the cash register for a sales rep to ring me through - perhaps they're understaffed and everyone's out on the floor helping customers.