The furniture is cheap for a reason: it's c@!p. From personal experience, instead of an a@s-groove I got a hole in the couch. As for customer service, they're not rude, but they're not friendly, either.
Furniture is an investment. Don't waste your money.
For a cheap furniture place, I'd recommend it because of the friendly, helpful sales staff alone! Usually these places feel a little shady, but not here. Staff are not pushy, but are available, helpful and knowledgeable when you need them. I bought a bed and a rug, and they delivered them for free two hours later! I didn't look around that closely, but I did notice that there is a lot there to... more
The person in charge in the paint department is so helpful. He'll teach you the proper and the best possible way of doing the painting including the perfect materials to be used. Also, they are knowlegeable and even make suggestions to suit your need.