I've boarded my large dog at both of their locations a few times and each time he has come home tired and happy, and very clean! I asked for a tour of the keele location before booking an extended stay and was happy with what I saw. The place was very clean and well organized and all the staff were very friendly.
We dropped off our dog there for a long weekend and a groom. When we picked her up, she was injured in her hips. we called parker to find out what happened and they denied anything ever happened to the dog.We still have no answer from them and they really don't seem to care. not even a call back from the staff!Horrible experience! and the worst part of it was how they just denied it all and didn't even bother investigate or find out what happened to our dog. Never again! If you care about your pet, find another kennel/groomer!