I went to Taste of the Danforth on Friday night (have been going for years now) with my brother, his wife, and my nephew. We were all having such a fantastic time until we stepped into "PAPPAS GRILL". When we sat down, the tables were still a bit dirty, had to wipe some ketchup off the table...but we thought forget it as they must be busy (it was ToD after all!). Then the waiter came, he asked us what we wanted to drink. WHILE we were giving him the order, he starts talking to his Friend!!....we looked like Fools...I was thinking, maybe this guy is Multitasking but NO!!!, he asks us again, and YET AGAIN, he goes off in a conversation with another waiter who passed him by . After we gave our drink and food orders we kindly asked him to light the candle on the table but he just stormed off , he probably had "Selective listening" . We just said forget it as we just wanted to eat. We did however ask a waiter that was walking by if he could light the candle for us which he did. When the food came, everything came together on one plate...like the greek salad, bread, food, etc. Normally we are accustomed to having bread/salad first and then the main course. When we KINDLY asked the waiter if that was normal, he didn't even let us finish the sentence and picked up the plate and stormed off, showing his anger. Also, the fries my neice ordered were totally covered with salt. She spit out the first fry she ate since it cut her tongue. That was the breaking point. We decided to finally make a complaint. When I saw a manager, she advised us that she will get us another waiter to serve us. She sounded like she really didn't care but gave us a minor fake apology that we accepted because we were very hungry and tired at this point. We waited, waited and waited for a waiter to come by...Nobody came by . We finally had to ask someone who was passing by if they can get us another plate of fries because of the salt. He said he will see if he can get the person who was waiting our table. When all the food had turned cold while waiting, everyone lost their appetite. Everyone was in a bad mood at this point and my brother had enough. He wanted to talk to the manager with me. We found the manager and politely told her all the things that had gone wrong with our night. Instead of having ANY empathy, compassion or offering any compensation, she said that my sister-in-law 'yelled' at another waiter to light our candle and this is why ALL the waiters were 'scared of us'....HAHAHAHAHAHA, I never heard anything that ridiculous in MY LIFE!!! My brother asked to speak to her manager....she said that "I am the Manager, Owner AND Supervisor" and she said she will not offer any compensation on the meal but I don't have to pay tip. We were so upset that we told her we will never be coming to this place again very rudely (not like she cared)...On top of that, she demanded we pay the bill at the register, we told her she can bring the bill back to us, she goes that she is not a server..haha, I go "Your the Manager, Owner AND the Supervisor...you might as well be a Server too!" While we were paying our bill, we overheard the waiter telling her that some people just ran out without paying the bill. She told the waiter to call the police while I just smiled thinking 'Karma' is great... At least we knew we weren't the only ones who didn't like that place!!!
And very good service!
In Greektown for the annual Taste of the Danforth. Originally thought we'd just grab some street food (souvlaki, spinach pie, pork/chicken/lamb on a pita ... ) but then decided, after walking the several blocks of the festival a couple of times, that we'd like to sit and enjoy a light meal.
Happened upon Pappas. Great, covered... more
A group of us was looking for a restaurant with a patio and Greek food. We started from the Chester subway station and started walking. The Pappas grill had a mode patio. Our server only had about 4 tables that we can see, but the service was slow. From taking out drink orders to bringing out food. The wait was... more
The restaurant is constructed around a cozy wood-burning fireplace in the winter and lush garden patios in the summer. Critically acclaimed to be among Toronto’s best Greek restaurants the inspired Mediterranean cuisine with a twist of North American has something for every palate. Menu offerings include extensive al la carte brunch, lunch and dinner selections featuring freshly prepared soups,... more
In business for nearly a decade and a half, this Danforth Avenue grill is known for family-friendly food and service, despite its size: three levels seat 186, and another 85 can be accommodated on the two summertime patios. The weekend brunch (Pappas Breakfast: two eggs, Peameal Bacon, Sausage and English Muffin) is a specialty, attracting families looking for a break from in-house breakfast.... more