I recently ordered an expensive snowboard jacket online and had it shipped to me in Ontario... Unfortunately, I ordered a size too big.. After calling and having the staff member speak to the order (which they would not let me do), they would not accept a return or exchange the unworn jacket even if I paid to ship it back... It was past their 30 day return policy as it was gifted to me later... more
The few times I've gone here, the layout of the store is different, which makes returning to find the same items a little tricky at times, but it also helps you to discover the new things they've received in stock. 2-3 weeks between visits, and they already had a whole bunch of new jackets, some of which actually fit me this time (xs). Yay! They also have some pretty decent sales - especially... more
I just got great service. I was confused and undecisive about a product but the manager there was very knowledgeable and I learned a lot of things to help me with my decision. Showed me a few products for comparison. Will go there again.