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Overgaard Jewellers

Fairview Park Mall
Kitchener, ON

(519) 894-0883

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Reviews [1]
English
1 star rating
Expects Quality November 16, 2009
Overgaard puts business first

Overgaard puts their own business interest ahead of his customers' happiness! My husband purchased the wrong item for my birthday and was unable to return it because the store has a policy against returns for that particular jewelry line. My husband feels terrible and that he has ruined my birthday and is leary of buying me jewelry again. I spoke to Grant in person and explained the situation and appealed to him to reverse his own policy in the spirit of good faith and jewelry-buying (continued business) kind of romance. He refused to do so, stating that he "has to stay in business". Is he telling me that one $200 return done out of kindness would put his business at risk? So he has now lost our future business and the opportunity to make a customer happy in the interests of protecting his business. I am extremely disappointed that he chose to protect his own interest over good customer relations.

Business Description from the Web
English
September 30, 2013

Overgaard Jewellers offers these services: jewellers, manufacturers.

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