DO NOT BUY FROM THEM!!! Just dropped $30000 for 2007 Toyota 4Runner. Took it home, everything was great till 5 days later when it started to rain. The windshield had a leak. Since I live in Courtenay, I took it to my local glass shop to check it out. As it turned out it was installed incorrectly; $200 later it was all fixed. I called Open Road to talk to them about it, no luck with a salesman. Called the manager, left numerous massages, no response for few weeks. Next time in VanCity, I stopped at the dealer to talk to them about it, they said they will look into it and will get back to me soon! 1 week later, no calls. As far as I am concerned this is less than ZERO customer service, not even close to be acceptable! Very disappointed. They are very eager to take your money, but afterwards if you need anything from the stealer, good luck!!!
Salesmen promise things and when they turn out not to be true, the explanation is that they didn't know. they should not promise and if found wrong should explain and apologise.
Paid for a used car on august 23rd. was told 200% guarantee they could get smoke smell out by pickup date aug 26th. When went to pick up car it stunk, missing pieces and dashboard was sticky. so we refused delivery. Was given a hard time for 3 hours and left outside until after dark/closing waiting for a ride. $15000 payment had cleared on aug 24th. We were told repeatedly that they had not deposited check until august 26th. On august 30th we called and asked if we could pick up refund on september 3rd. was told no problem, come in at 10am.. When we called morning of 3rd saying we would be 30 minutes late for appointment we found out the refund was not possible and salesman who promised it did not even ask for it until september 2nd and then did not call us because "we would be mad". We had to drive an hour there again on september 4th. If you have a 10 business day policy for refunds say "i'm sorry, this is our policy" do not say come in 9 days when you (should) know you cannot deliver.