Advertise With Us
Discover all the advantages of an enriched profile and monitor your online reputation with Weblocal.caUpgrade your account
I went to Oakville Sight and Sound after a couple of friends told me this is the company they had used. I had an idea of what I was looking for but no real details on the models that would work best for me. After talking to the guys at Oakville Sight and Sound they made my decision a lot more clear while still maintaining my budget. I had booked them to do the whole install for me and was astonished to see how fast, clean, polite and ON TIME they were. I would definitely use them again.
After considerable research and a conversation with Yamaha Canada, having just bought Samsung’s latest Smart HDTV, I decided to purchase Yamaha's YAS – 101 sound bar.
After calling a number of dealerships I found a reasonably priced floor model at Oakville Sight & Sound. I spoke with Jamie, one of the owners, explained my intended purchase and requirement, or so I thought, they sell Samsung. I paid over the phone and picked it up the next day.
When I arrived Jamie was not there and John did not know anything about the transaction. I explained, he gave me the unit; I enquired about the cable and left. When I returned home and began the set- up I noticed I had received a Coaxial cable; totally useless for direct HD connectivity. Something about this transaction and lack of communication made me feel uneasy.
Having realized I had the wrong cable I called Jamie and left a message to that effect. John returned the call and much to my dismay tried to sell me the required Digital Optical cable for $99.00. Yamaha's YAS comes with a Optical Cable!!!!
One can be purchased on-line for a small fraction of that price. Long story short, I declined and asked John to have Jamie call. Jamie having returned my call was quite rude, arguing, `It was my choice to shop at his store’ and that no audio equipment comes with cables!
With that logic in mind, it's my fault to have shopped at his store! Why bother with a cable if one is not included?! In my experience, when it comes to Oakville Sight & Sound, they are not to be taken at face value. The only interest here seems to be your money, certainly not repeat business or customer satisfaction.
So much for, “Build a relationship first, and do business second.”
I truly appologize that you were not satisfied with the service you were given by us at Oakville Sight and Sound. In our defense we had given you the exact product you had called many other stores and requested and we did sell it to you at a very discounted price of $99 for the demo as it was $299 retail at the time. Had you have paid the non discounted price of $299 I would have glady had no reservation in giving you an optical cable to address your needs. What you had not been considering was that I cannot sell you a product at such a discount and give you a $100 optical free. In doing such a demand I would have been losing money and in turn would not be in business very long. We very rarely can discount products 66% off but we did so for you giving you the best price you could find after you had called around to many stores. I truly feel that there was nothing more I could have done for you. I also gave you the opportunity to return the sound bar and you had declined. I hope that in the future you can appreciate what we offer to our clientelle and you perhaps will give our store another opportunity. We truly do believe in our mission... "Build A Relationship First, And Do Business Second "
great service, great staff, i look forward to going back in the near future