They are fast, accommodating and kind. I came here for the first time when I needed my pants hemmed and they did them for me on the spot. A second time I needed 5 buttons replaced on my vest because my dog chewed them and they had it ready for pick up the next day. They offer 5 star customer service! *****
I have been going to nova for months and while they aren't the cheapest I assumed they used quality materials.
Recently I dropped off a suit with a skirt and jacket and got back only a jacket. When asked Nova about my lost skirt they denied it and blamed me.
I'm shocked and appalled as they didn't even pretend to look. They just kept saying that this is their business and they don't lose things.
I used them twice: the first time I had a sports jacket that was done nicely. The second time I had a new pair of pants that needed a couple if spots cleaned.
The horror: only one area was cleaned. The other spot was smudged all over the back pocket. The worse part is that a red spot appear from no where on both sides. Trying to clean that, the original color was rubbed of and I was left with... more