I currently live on Vancouver Island so I knew trying to find a vehicle on the lower mainland was going to take a lot of time, effort and trust. I was not looking forward to this task as I already had some bad luck but as soon as I received a quick response to my inquiry from the sales manager, I knew that my search would end at North Shore Acura. He was so informative and answered all of my... more
Poor customer service and very unethical with their contracts for leasing. Should you want to buy out your car in the end beware that extra fees could be added even when your original contract doesn't indicate those extra fees will be added. They said they just recently started in just a month before to charge for "an inspection fee". An extra over priced fee $600...just another money grab. I... more
Hidden fees and vehicle not properly serviced.
When we arrived to pick up the car, 350$ had been added to the price. We had dealt with a salesman, the sales manager, and the business manager. No one mentioned this fee. It wasn't even mentioned when we came to pick up the car- I noticed the price was wrong and had to ask why. They did not remove the fee.
We took the... more