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horrible experience here!
Norm did not take my phone number despite me suggesting he might need it! (duh!)
he said it would take 2-3 weeks it took almost 12. I was blamed for not supplying my phone number - while i had called nearly every two weeks to check status. I did my job ! More then my job as the CUSTOMER!
Then when it was finally done i asked for a breakdown of the work done and I was not supplied with anything more then... its $65.00. You pay that or you leave without your machine. He would not listen to understand why I wanted a breakdown. he went so far as to put his fingers in his ears and tell me he was deaf and did not understand me! Ultimately, I left and paid the unexplained charge and am in the process of dealing with the manufacture about his conduct!
STAY far far away if you want to remain sane!