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3 stars 2 reviews

Norm's Esso Service

67 Surrey St E
Guelph, ON  N1H 3P7

(519) 822-6031

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Reviews [2]
English
3 star rating
Merrikate June 11, 2011
Excellent work and customer service

We needed a speedy tune-up on an old car before a long trip, and got it right away. No surprise to hear that the car also needed new tires, and these were installed promptly. The difference in the old vehicle's handling after this work was outstanding, and the trip went very smoothly. All staff treated us with courtesy and a friendly manner, even tho' there was a glitch of two days with our bank.

3 star rating
Nicole Lawrence February 03, 2011
feb 2011

I have had a very unpleasant experience at Norms Esso.
I took my car in for a E test and safety and ask them to call me when they knew what work was needed. When they called me I asked them to hold off on the brake work needed until i discussed with my husband. After speaking to my husband he said he could do the work. So i called Norms back as to my surprise they were working on the car as i had asked them not too!!! So they told me i would HAVE to pay for the work that was done without my consent. I complained about this gesture as i had asked them to work on the car. So they agreed to charge only the amount of the safety and E test after we did the work to it. They then didnt want to let us pick up the car until everything was prepaid. After we completed the work and returned the car they did the e test and safety and charged us for wiper blades that were not suppose to be placed on the car as well as wiring and bulb and labour that also was not discussed. As i brought up the problem they told me to stop complained about the petty cost of wipers and pay before they would safety the car. I explained once again that the work completed was not asked for at which point i was direct to go to the store and buy wipers and return with them before the safety would be issued. I asked for the old ones back that were not suppose to be remmoved and they could not give them to me as they did not keep them even thou were asked not to touch. I would not recommend this garage it was not a friendly enviroment, and the employees were pushy and rude. I was not happy with the quality of service provided as the mechanic we took the car too to complete the work stated that the brakes were not necessary. I feel that Norms esso charges for extra services that are not provided and does not provide friendly service at all!!!!

Other Reviews from the web
English
February 02, 2011

I have had a very unpleasant experience at Norms Esso. I took my car in for a E test and safety and ask them to call me when they knew what work was needed. When they called me I asked them to hold off on the brake work needed until i discussed with my husband. After speaking to my husband he said he could do the work. So i called Norms back as to my surprise they were working on the car as i... more

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March 02, 2008

I have had my vehicles serviced by this family operated business for the past 15 years. Proof of their honesty and integrity has been uncovered through several instances wherein only necessary repairs were conducted although they easily could have taken advantage of a situation and charged for MUCH MUCH more.

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Business Description from the Web
English
July 23, 2013

Norm's Esso Service offers these services: automobile, repair, brakes, emission testing, garage, service station.

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