The service in store was great, when I called to check on the order, I was informed that a store of two locations was unable to locate the order because I called the wrong location and should have emailed.
Further the abrasive and rude nature that I was dealt with left me feeling rather unsatisfied.
The manager immediately leapt to I will refund your money and given that they don't provide refunds, my only conclusion is that the order was not placed with the manufacturer.
an excerpt of the letter sent to Nightshade for a follow up
I will expect the refund to be regular ground services, therefore arriving Monday, if it is not here I will further follow the legal channels available to me as a consumer. While I understand that many consumers are not aware of their legal rights, I am, oddly enough while I have a valid class action suit, and a viable complaint against your business license my greatest recourse is that I plan to share my experience with your company with as many people as I can. I had in fact shared the initial pleased experience, and will now share the full experience.
I have found that often times that is much more effective means of dealing with a consumer issue.
Further an apology is an act of contrition that accepts responsibility for an action, rather than dismiss, disregard, or excuse. The word sorry, while followed with multiple reasons why it is not something to be considered is simply another word in a stream of consciousness that amounts to the same thing.
In an economic decline purchasing a product that is high end and strictly pleasure - most people take a great deal of concern in who they are shopping with and spending their money with.
This is a situation of buyer beware, if you are in store and able to purchase then you are good to go, if not, I would be careful, the items can be ordered online at 20 - 30 percent less and the customer service is the same if not better