I went there to buy a pair of causal sporty shoes with my little guy. While the store was not super busy there were enough customers there. It took no time for one sales staff to approach me to help. When she directed me to the classic section to check out some styles another sales staff came to help me. I found they were all very friendly, helpful and even tried to engage my little guy so he... more

I would like to point out that this star rating is based only on one particular experience and will hopefully bring the store manager's attention to the incompetence of the staff working at this particular time.

My boyfriend and I walked in with the expectation we could get some help and expertise on selecting an adequate shoe with zero drop. He had been experiencing problems with previous... more

I've had mostly 'not bad' experiences at this store over the years, however my most recent experience yields a one-star - as in WON'T GO BACK AGAIN!

For the 2nd time in as many years, my daughter's running shoes started to fall apart within months of buying them. As you know New Balance shoes aren't the cheapest, but we paid more to get better footwear.
I brought the shoes back to the store to... more