But if it's too late for that, understand that you don't actually need to chase Neoset for a refund. If you paid by credit card (I used a CIBC Visa but the same holds true for Mastercard and AMEX), as most people would for a purchase of this size, the credit card issuer will treat it as a disputed charge and will reimburse your card.
I have done this twice - once when UpCountry went under (for a while) with an item still undelivered and now with Neoset's failure to deliver. It's quite simple to do and sure beats chasing Eleanor Reynolds, the nonexistent customer service at HQ or repeatedly hearing "two more weeks" from the hapless (and largely blameless) sales staff.
The beauty of this is that the credit card company nets it against any receipts owed to Neoset for new sales. As we all know, once Neoset has made the sale and has your cash, they don't care less whether or when you get what you've paid for. Instead, they turn to selling more furniture to a new group of unfortunates. So the great thing is that if they do ignore you and you get the credit card company to reimburse you, it comes directly out of credit card receipts for new sales - thereby hitting them in their pocketbook and punishing them for ignoring you
I bought a bed from Neoset Canada on April 2008, and I fully paid for it from the very first day using my credit card; they told me it was going to take 6-8 weeks to get it.
On June 2008 (after 8 weeks from the moment I bought it) nobody had contacted me, so I called the store, and they said there was a delay, they asked me to be patient, and that the bed was going to be delivered by the end of July/08.
At the end of July, same thing happened, so they gave me a small discount to keep me happy. On August/08, being concerned, I called the Head Office, and talked to the President, Mrs. Eleanor Reynolds, who apologized and explained to me that the order was delayed on its way to Toronto, but she gave me "her word" I was getting it on Sept.27/08, and that I was going to receive a new discount (which I never got).
Needless to say, by mid-September nobody had contacted me, I called Mrs. Reynolds back and she told me the bed was discontinued and that I was not going to get it the way I ordered it, so she gave me other bed options different to the one I wanted in the beginning; none of them were satisfying.
With no other choice, she offered a refund (less the small discount they gave me), and I accepted it, but when I asked her who was going to be responsible for those 5 months of interest I had been paying on my credit card, she refused to honour them. She refunded just what I paid on April, less the discount given on July.
It was not my mistake to be informed the bed I wanted had been discontinued after 5 months of buying it, and fully paid for it!
This is just lack of responsibility, lack of commitment, lack of respect and lack of seriousness from Mrs. Reynolds and Neoset Canada.
After three months and a week, I still don't have my furniture. I called and went to the store and all I got was "we'll call the scheduling department and call you right back". Of course, they never called. Is this what they call customer service? I'm not shopping here again, that's for sure.