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2.5 stars 2 reviews

Natural Solutions & Spa

Fairview Mall
Toronto, ON  M2J 5A7

(416) 491-4464

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Reviews [2]
2.5 star rating
brandy September 06, 2013
Worst Salon Ever!!! Chemical Burn

On August 19th 2013 at 5:30 pm I walked into Natural Solutions Salon at Fairview Mall with ash blonde hair and asked for my dark brown roots to be covered up. I instructed the hairdresser (Veronica)multiple times that I didn’t want golden blonde, yellow blonde or white blonde, I wanted my hair ash blonde with a few brown low lights. It had taken me a year get my hair the color I wanted and I didn’t want it screwed up. The hairdresser (Veronica) applied the mixture to my roots and after 20 minutes realized that my roots were turning a brassy colour (not ash blonde ). After conversing with her assistant , Veronica said that she needed to apply bleach to my roots and washed out the first application.

After she had washed it, my roots were brassy gold with dark grey when I looked in the mirror. She slightly dried the top of my head and her assistant began applying bleach to my roots. The bleach was burning my head and I asked the assistant if it was normal for the bleach to hurt this much and she replied “yes, we just washed your hair its normal.” As she applied the bleach she was pulling and breaking my hair as she separated it because my hair was wet and tangled. She let the bleach sit for about 20 minutes then washed it out and applied a toner.

I looked at my hair again and after the toner had been applied the roots were still brassy and yellow. After pointing out to Veronica that the hair was brassy and yellow, Veronica( hairdresser) then applied a stronger toner to try to lift the brass and yellow colors and washed my hair for the 4th time. The hairdresser then dried the top of my hair and began to apply the low lights. As she is separating my hair she was breaking and ripping the hair because it is wet and tangled. As she is doing the low lights I can see where my hair underneath is still quite brassy but at this point my scalp feels like pins and needles from all the bleach and toner.

My hair was then washed for the 5th time. As Veronica combed my hair she again was pulling and breaking my hair causing even more damage. She even attempted to imply that I had taken so long to do my hair and it was now closing time that maybe I didn’t need my hair dried and styled to which I replied that “I want it dried!”. Shortly after 9:00 pm I was finally done!!!!

The following day (Aug 20th) my head was so sore I couldn’t brush my hair or touch my scalp. I got my daughter to look at my scalp and the back of my head was red and burnt and the top of my head was blistered. The excessive bleaching had caused a chemical burn to my scalp. We called the hair salon and emailed pics to explain what had happened and the Manager Tammi tried to blame it on me. She said I should have known what bleach can do to my hair. She never once apologized for her employee screwing up my hair so bad. Tammi offered for me to come in and have a wash/blow dry and treatment put on my hair done by Veronica as a form of compensation.

My scalp was sore to the slightest touch I didn’t want anyone washing and drying it especially Veronica who was EXTEMELY ruff. My daughter spoke to Tammi and declined her offer and told her we just want out money back. Tammi said she would have to speak to the owner and to call back on Monday. She recommend that I go see a Doctor. My daughter emailed Tammi with more pictures of the wound on the second day and instructed her to call her back on Monday (Aug 26th) after she spoke to the manager.

On Wednesday (Aug 28th) morning we still hadn’t heard from Tammi. My daughter called the salon again at that point Tammi said the only thing they can offer is a $75 gift card (approx half of what I paid). We said that was unacceptable as we would never return to the salon after the HORRIBLE customer service we experienced. Tammi again said she would talk to the owner and call me back.

Friday (Aug 30th) afternoon we still hadn’t received a call back so we called again!! Tammi at that point said that the $75 is all they can offer. We then tried to call the head office to try and get this resolved. I have called at least 10 times and left 5 voice mails and have yet to received a call back from anybody!!! It has now been three weeks with no resolution.

I have never experience worse customer service in my life. Please do your research before you go to a salon and make sure you go to someone whom you trust and won’t send you to the Dr. Office with a chemical burn. My life is very precise to me. I do not know the long term side effects of a chemical burn to my head. I may have permanent hair loss and may have a bold spot for the rest of my life. This is ridiculous !!!! I think that being reimbursed is/was the LEAST they could do after burning my head and causing hair loss. We live in a civil society. I feel violated. This salon has abused my scalp and now refuse to take onus for what they’ve done.

Please feel free to email me your stories at customerexperience13@gmail.com

2.5 star rating
Hadia K November 11, 2010
Great hair cuts and more

This place is filled with talented hair cutters. It also includes a manicure, massage, waxing and all what you need for a personal care fix.It's location within the fairview mall makes it very accessible and convenient. I highly recommend it

Business Description from the Web
October 05, 2013

Natural Solutions & Spa offers these services: beauty salon, hair salon, haircut, haute coiffure.

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