I booked a car with National on Expedia.ca. When I arrived onsite staff told me there was no car for us. It does not matter if you book in advance, there is no guarantee National will be able to provide you with a car. There was no indication that this was policy from either National or Expedia when I booked. As a result, myself and five others were almost stranded in Toronto. An hour later,... more

I use this location regularly for rentals.  The staff are great, I often receive upgrades and the prices are very competitive.  I am completely satisfied.

Horrible experience from start to finish, surprisingly it was the management that provided the worst customer service, confirming the reason behind negative experience at that location.

I really hope this will get to the right person since this issue not only makes me upset but very frustrated and I feel lied to and taken advantage of.
I made a reservation at the downtown location via Kayak... more