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I had called to drop off my espresso machine and was told that before I could find out how much they would charge to fix it, they would charge me $20 for an inspection. I was fine with that, but wanted to make sure I was called before they charged me anymore. Instead of calling me and letting me know the problem or if I wanted to go ahead and fix it, they opened it up and cleaned it and then wanted to charge me another $60.
When I went to pick it up, I asked why they didn't call and the guy immediately got defensive. I said that they should have called and then he said he was sorry but asked what he should do now. "Do you want me to break your machine and then you don't have to pay"? I couldn't believe that he would even suggest something like that! Break my machine?!
I told him that was definitely NOT what I wanted him to do (especially since the problem was cleaning and not a breakdown, seriously?!) and that I would pay.
When asked if he was the owner, he said that he was and wanted to know if I had a problem with that. He told me that he has lots of business and didn't need mine.
So he gave me $10 off the original (was first $60) and said that there was no hard feelings. That his employee was new and that it was probably his responsibility to call. Said we got off on the wrong foot and if I had any problems I should call him personally.
Really? And then be jumped on? Aren't customers supposed to be treated well?
I would recommend that you NOT GO TO MORELL'S.