Plumbing appointment

Unfortunately, I was forced to make an appointment with this company by my building manager. They were extremely difficult and not accommodating when trying to plan a time, I agreed on a time that I would have to leave work early to make sure I was home for them. I was at home and waiting for the 2 hour window and no sign. After 2.5 hours

I called them to ask where the plumber was, she said that the problem had already been dealt with from a different unit in my building and they were not coming, they did not call me to cancel or let me know that they were not coming and her excuse was she could not find a work order. I had spoken to someone the week prior to set up the time and there was 100% a work order, she was just making up excuses for their mistake.

She then attempted to blame my neighbour for not telling me they did the work in his unit, he is not one of their employees it is not his responsibility to tell me that. Like my other experience with this company, she was very rude and did not care that they had made a serious mistake.

Do not ever use this company unless you want to be lied to.