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1.5 stars 2 reviews

Midas Auto Service Experts

16126 Stony Plan Rd
Edmonton, AB  T5P 4A2

(780) 484-0011

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Information from the business
May 18, 2012

Midas is one of the world's largest providers of auto repair services, including brakes, oil change, tires, maintenance, steering, and exhaust services. Visit your local Midas for additional services.

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Reviews [2]
1.5 star rating
Clayton Smith May 02, 2013
Do not partake

To whom it may concern,

This is coming from the desk of a relatively high-spend and repeat customer. A customer who generally speaking has been trouble free, never complained about timing, and been satisfied, up until now, with the effective and trouble free service received from this Midas location. Up until now.

My last experience has been a lesson in perhaps placing a little too much trust in the process.

On or about May the first, I contacted your assistant manager, Rick, to get a quote for a relatively straightforward rotor and pad swap on my 1991 Chevrolet Sprint Turbo. A vehicle I have been driving for some time, and working on getting roadworthy in conjunction with your location. Some work I have completed on my own, and other work I have had done with Midas. This is not the first vehicle I have brought to your location, but will likely be the last.

The telephone quote for a brake flush and pad/rotor swap with customer supplied parts was roughly 200 dollars.

At the midpoint of the operation, Rick informed me that he had a 'Mitchell problem" and that he quoted me incorrectly, based upon the information available to him. It is at this point that I reference common knowledge on this vehicle and platform. Every Metro/Swift/Sprint/Firefly from inception in 1988 to the end of the brand in roughly 2000 has employed a bearing on rotor design, excepting cabriolet models. While I do not expect immaculate knowledge of every product, I expect a service advisor to do the proper research before issuing a quote, this is not a high end vehicle and they made more of them than loaves of bread in the 90's. Blaming this on Mitchell or Alldata is laughable as Mitchell is a pretty comprehensive suite with very reasonable data. The quote rose from 200 with flush to a completion invoice of over 400 dollars (which I was not informed about until the time came to pay), this along with the line at the midpoint of the operation from Rick "Oh, it should just be a little bit more". Yes, 200 dollars more. Twice the quoted cost without a flush (More on that in the next line) apparently is "A little more". To add insult to injury, the technician called Calipers as well, bumping the invoice cost to over 800 dollars. This from an original quote of 200. More on the calipers to follow.

Upon review of the invoice, which I paid begrudgingly once the caliper lines were removed, additional erroneous line items were present for parts that were not used in the operation. The technician who completed the work indicated that he could not complete the flush due to a bleeder screw being seized, yet I was charged for brake fluid. Upon noting this, Jason, the management trainee, removed the charge and issued a refund. Nonetheless, why was it on there? Who reviewed this before issuing the charges?

None of this comes close to the major source of irritation. I brought my vehicle to your location in a functional condition. The brakes worked quite well, stopped straight and true, but I was concerned that a vented non-drilled rotor and standard pads would have trouble dissipating heat associated with greater stopping loads on a 6.8% larger diameter wheel. Thus, I ordered proper replacement drilled rotors and a better set of pads. Your location installed them.

The tech completed the work, and took the car for a drive before handing it off to me. He indicated *everything* was good except that he had trouble retracting one caliper piston, something I find to be a concern. My brakes worked quite well and the pad material on the ones that came off were equal in wear to the new pads that went on. I repeat, the technician indicated to me that things were good when he handed the vehicle off.

I took the vehicle down Stony Plain Road, north on 163rd to 107 ave, and over to 150st and 105 ave. By the time I got there, my driver's front brake assembly was so hot it was smoking. I burnt my finger on the rotor and melted plastic on it ten minutes after parking. This from a simple low speed drive with minimal driving. My previously healthy caliper is now seized because of the workmanship associated with a simple pad swap. Insult to injury: your technician drove this vehicle and straight faced handed it off to me indicating that things were ok. I was given an unsafe vehicle to drive with no warning.

And, I say healthy in that I experienced no brake fade, never had drag, and had proper float distance. I know that the new rotors and pads are in spec for my vehicle because the passenger front is working fine and not subject to the same drag.

And now I am booked in for another 480 dollar service due to what should have been a simple operation. I am on the hook for replacing calipers that had no issue before the work was completed. Also of note, during previous visits with this vehicle no problems were ever indicated with the braking system. Midas does do checks on every visit, or so I'm told.

Let me reiterate that. I brought a healthy braking system to you, a braking system that up until now had no real issues, was quoted 200 dollars for the work, then told it would be double, and it is now double that because of damage caused during the process of the initial work order that I'm not particularly convinced is the fault of anyone but the person doing the work.

This has utterly soured my opinion of Midas as a chain, your store in particular, and once this work is completed, and the bill paid, this letter will be posted to every local auto forum I am a major member of. Every recommendation I make to friends, family, and those I know in the local car community, will be to avoid not just your store, but the entire chain. You have charged me in total 680 dollars over what this should have been, and I intend to remove that from your pocket and your business by ensuring that less customers arrive at your door.

I feel that as a customer, my trust has been abused, and my intellect insulted. And that is not proper. As a business, I would not be in business if I made this regular practice. You have one opportunity to win your customer and his network back. This is that opportunity, make it right, please. I apologize for the tone of this letter, however I have, on sober thought, realized that this is not how things should have been yesterday, and that is a source of irritation.

Clayton Smith

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1.5 star rating
Gratch March 05, 2011
I can't believe I agreed to this upsell

Arrived with a fault in one rear brake.. In spite of my resistance they insisted on complete premature replacement of both rear brakes and drums, at a premium price..And I signed the work order! 300 bucks to fix a 100 dollar problem.

Other Reviews from the web
July 10, 2011

Friendly Service,great work and an all together car check ,left the building with a feeling of security and the fact it was a fair price for quality parts.

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Business Description from the Web
September 18, 2013

Midas Auto Service Experts offers these services: garage, automobile, repair, brakes, oil change, tires.

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