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Metro Motors Ltd

2411 Lougheed Hwy
Port Coquitlam, BC  V3B 1L7

(604) 464-2233

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Reviews [1]
English
1 star rating
Ryan Cruz Vancouver November 27, 2012
Horrible Service

I drive a Ford vehicle. Ford builds some of the most innovative vehicles of all the manufacturers. Unfortunately for Ford owners, poorly managed dealerships with improperly trained staff bring a negative reputation to the parent company. This is how Metro Motors has lost a customer for life, and lost the confidence in it's principal company.

I scheduled an appointment to have my vehicle serviced at Metro Motors on Saturday morning. This was to replace one spark plug which I was unable to change myself. I dropped my vehicle off at 8:00 as my appointment stated. I waited in the customer waiting area for my vehicle to be serviced. At around 10:30, I wanted to know how the progress was on my vehicle. I went back to the service department and inquired about the progress. I then learned, just at that time that they were delayed due to another work order that was scheduled before my vehicle. In essence, my vehicle was not even worked on at all and was sitting in the parking lot. I was then told that I will be contacted as soon as they are able to work on my vehicle. I was very irritated as I took time off work to have my vehicle serviced. I had breakfast at a nearby eatery to kill more time. At 12:00 I came by again and inquired about my vehicle, since I did not receive any call from the service department. I was told that my vehicle was not worked on at all and that it will take considerable time before they will get to it. So for 4 hours, or half a work day, I waited for absolutely nothing and walked away with absolutely nothing. Absolutely nothing but sheer disappointment and disbelief that a successful local Ford dealer would treat their customers with such unprofessionalism and lack of consideration.

I have since contacted Ford Canada, which has informed me that I must contact the management of Metro Motors. I have since contacted Metro Motors management and they have not returned my inquiries. If anything I simply wanted an answer as to why they would have my waiting for 4 hours to end up with nothing. If management can not find the time to answer my inquiries then I will find the time to make sure the public is known about their mistreatment of their customers.

I will continue to own a Ford vehicle, I simply won't ever bring it to Metro Motors. Metro Motors is involved in the community by supporting local charities and youth groups, but that does not take away from the realistic fact that they are a group of individuals who know nothing about proper management, customer service or business ethics. I would outright insist that anyone and everyone avoid this poor business all together.

Business Description from the Web
English
September 02, 2013

Metro Motors Ltd offers these services: automobile, body repairing, body painting, auto body repair, auto painting.

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