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Im suspending my negative opinion while Menzies attempts to resolve this issue in good faith.
Had a service related issue with my PT Cruiser years ago. Emailed the dealership about the issue and the response was "Next time your in for service lets sit down and discuss your incident". Really? You think after a bad situation that there's going to be a next time and we can chat? Recognize when your customers are disappointed, correct THAT situation & how to make the customer happy. Do what you can to entice them to come back. Your not selling burgers here guys. These are products worth tens of thousands of dollars. Smarten up and make customer service #1.
the sales department is not good at all check other dealerships first before you decide to go to this place.
if you want a good dealership try Village Chrysler at least they try to help you .Menzies had us sit at the sales desk for an hour to get a price for my 2010 Mazda as i was using as a trade in .......got fed up sitting there decided to leave. the sales person said i will call you in the afternoon did not happen called them was told he will call me back before closing..... that did not happen.... i called them again 3 days later wanting to speak to the owner concerning this matter .......i was told he was not available at that time ....this owner never did call me to see if he could help. so Village sold me my 3rd van from them.......... to bad that head office does not see how this dealership response to a person trying to buy a van............all i have to say is keep up the good work Village see you soon.