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2.5 stars 2 reviews

Malkin Cleaners

1359 Marine Dr
West Vancouver, BC  V7T 1B6

(604) 922-7210

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Reviews [1]
English
2.5 star rating
chris July 13, 2012
Took my $$$ ... Never cared about customer satisfaction

I had Malkin Cleaners clean my mother's carpet last summer, and they did a great job...reasonable prices, too.
So, when my mother cut her leg and a large amount of blood stained the carpet, I called Malkin Cleaners from Calgary, and had them go in and do the job.
Someone went to mom's apartment, spent about an hour, and charged me $255.36 on my credit card.
Firstly, Nigel said he would send an invoice via email...never received one!
Secondly, the cost was very high!
Thirdly, the blood stains were never sucessfully cleaned, and, in fact, the stains have darkened over the last few months to render the carpets in need of replacement or simply to be cleaned and treated properly.
I called Nigel and told him that the stains were still quite noticeable, and that they need to go back and do the job properly. Also, I said I had yet to receive any invoice - just a charge to my credit card. He promised he would speak with the technician and get back to me, but this was back in Feb./2012 and I have yet to hear back.
I have recently called Malkin Cleaners to see if they will do what is right and go back to the apartment and get the job done.
Hopefully, Nigel will call me back and do what is right.
If not, I guess the BBB complaint!
I will amend this post if Nigel sets things right.
July 13/2012.
Chris

Other Reviews from the web
English
2.5 star rating
February 02, 2015

Can't speak to all their services, but this is where my company has us take our uniforms for cleaning.

Staff is polite and friendly, clothes are ready when when promised, usually within 2 days, and everything I get back from them is clean, pressed, and in all respects flawless.

What more does anyone want from their dry cleaner? These folks are great.

Brought to you by yelp

Business Description from the Web
English
December 18, 2013

Family business since 1923Full service dry cleaningFlood and fire emergency servicescarpet cleaningupholstery cleaningDrape cleaning

Brought to you by hotfrog

September 04, 2013

Malkin Cleaners Ltd offers these services: carpet cleaner, rug cleaner, drapery cleaner, curtain cleaner, duct cleaning, fire damage restoration.

Brought to you by ourbis

September 04, 2013

Malkin Cleaners Ltd offers these services: cleaner, dry cleaner, dry cleaning.

Brought to you by ourbis

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