I brought in my Italian boots because the inner soles needed SOS. The man said he would not only replace them, but also insert thicker soles for more comfort. I also asked him to reinforce my heels and requested it to be ready by the next day.

Even better, he called me a few hours later and said it was all ready! My boots are now so comfortable and he replaced the heels instead of reinforcing... more

DON'T go here! I left two pairs of shoes here for repair and made it clear I needed them the following week for a business trip. When I came back to pick them up, he could not find them. I had to ruffle through piles of shoes with him and finally found them, not repaired and all squished! I ended up having to purchase shoes for my trip. This is a horrible and disorganized shoe repair shop!

I also went to Louis Shoe Repair for my Ugg boots. After attempting to do it myself with the "official" Ugg cleaning kit, the solution that came in the box to shampoo the boot actually made it worse - turning the front of the boot hard, stained with a strange "sugary" looking texture. Do not buy this product!!

I didn't want to do more damage so I took it into Louis after reading the review... more