Weblocal.ca

Search

business name, category, key word, etc.
Locations region, city or postal code for better results
No recent locations
Find local businesses, rate your experiences, and share with the community
Love It Hate It
0 0
popup tail
4 stars 8 reviews

LOUGHEED ACURA

1288 Lougheed Hwy
Coquitlam, BC  V3K 6S4

(604) 522-6140

Get Directions
Start from:

What the community has to say about LOUGHEED ACURA

Add Photo or Video
User Photos & Videos

Be the first Weblocal.ca user to add photos or videos of LOUGHEED ACURA

Information from the business
English
June 17, 2015

Specialties

Automobile Sales, Car Dealership, New Car Sales, Used Car Sales, Service, Vehicle Service, Oil Changes, Tires, Tire Rotation, brakes, rotors, brake pads, automotive parts, car parts, Acura

History

Established in 1980

We are committed to exceeding our customers expectations by delivering high performance vehicles and superior products backed by exceptional service.'Customer... more

Brought to you by yelp

Add your review
Reviews [1]
English
4 star rating
Tina Wilson July 01, 2012
Best customer service we have ever encountered from a used car dealer.

My husband and I bought a used 2005 Acura MDX from Lougheed Acura in May, 2012. We thoroughly enjoyed the buying experience compared to other dealerships as our salesman, William Lau, listened to our needs and was very low pressure. The MDX we bought was originally sold by the same dealership and we were assured that all regular service and maintenance had been completed and on schedule. We were provided with copies of the service records that outlined all the work that had been done over the past 7+ years. We walked out of the dealership happy and confident in our purchase.

After two days of driving the vehicle the drive belt began squeaking. We brought the MDX back to the dealership. We worked out a deal in which we would pay for the new belt and the dealership would cover the cost of the labor. However, once we began diving into the details of the service work (because the service report stated the belt was replaced) we learned that some of the scheduled maintenance wasn’t carried out as recommended by Acura. Specifically, at 7 years the timing belt is supposed to be replaced and the water pump inspected. This was not done; however, the service report we were given upon purchasing the suggested it was done. At this point, we were becoming extremely frustrated because it was starting to feel like the vehicle we purchased wasn’t what we thought it was.

We got in contact with Patrice Croteau, the sales manager at Lougheed Acura. Patrice was phenomenal. We explained to him our issues and right away he said they would replace the timing belt and inspect the water pump on the dealerships dime. We had them replace the water pump just for peace of mind and they charged us just for the part. We were also having problems with the door locks and even though this wasn’t part of our issue with the service records, Lougheed Acura looked into this for us free of charge and determined that the door lock actuators needed to be replaced. The dealership called me back to inform of the issue and before I could even ask how much to replace the actuators Nicole, the service representative, told me that the dealership would take care of the cost of replacing them.

Lougheed Acura went above and beyond in customer service; not something you would expect from a car dealership. We will definitely be buying our next vehicle from them and strongly recommend them for your next purchase or service work.

Other Reviews from the web
English
4 star rating
October 05, 2015

Relatively new location features an interior that is clean and grey-ish, with just a hint of luxury. Design likely dictated by Acura Canada to a certain extent, and probably intended to serve as a platform to showcase their vehicles. Professional staff throughout. Drive-in service drop-off is a nice touch and free canned-pop a bonus.

Brought to you by yelp

4 star rating
May 11, 2015

I've been wanting to go to Lougheed Acura since I bought my vehicle almost a year ago, since they are located very close to where I live. Unfortunately I've had to drive to Burrard Acura for my warranty work because Lougheed charges $128/hr as a diagnostics fee regardless of whether the car is under warranty or not. I am extremely unhappy with the amount of problems my CSX has had. Every time I... more

Brought to you by yelp

4 star rating
December 08, 2014

I am not a fan of car sales men because in general i had bad luck and have been lied to on several incidents. However, this has changed since my recent encounter at Lougheed Acura. My accord was written off due to an accident and the last thing i wanted to deal with was buying a new car - as if ICBC isn't enough!

I was referred to Patrice C., he was simply amazing. I ended up purchasing a RDX... more

Brought to you by yelp

Business Description from the Web
English
July 01, 2019

Precision Crafted Performance – Our focus, from the vehicles to the dealership. Get behind the wheel of any new Acura ILX, TLX, RDX, and MDX to experience the Precision Crafted Performance DNA of the NSX and the Acura brand.Since 1990, our luxury car dealership has been the Vancouver Acura dealer that has been taking care of your new and pre-owned vehicle needs.Our staff is ready to exceed your... more

Brought to you by ourbis

September 29, 2013

Lougheed Acura offers these services: automobile, parts.

Brought to you by ourbis

All Rights Reserved © 2008-2019 Weblocal.ca