Customer Service Fail

The owner of The Hide Company located at 121 Ilsley Ave in Dartmouth NS, does not care if customers are satisfied. He boasts about his many years of experience and does not listen because...well... as he put it...he knows best. I brought a leather coat to have a zipper put in. He said he charges by the inch for the zipper. He first measures the full length of the coat and gives me a price for the zipper. Then he looks at it again...marks it - which is shorter than the initial measure...no adjustment to price despite it being at least 5 inches shorter than the measure. Says he knows best because he has many years of experience and that he assured me that I’d be happy. I’m sceptical; however, he did assure me that I’d be happy. I get the coat back and the zipper is too short by at least 3-4 inches and looks horrible. I call to explain this to him...he says I agreed to this and he has many years of experience. I said...I'm not happy and my coat is ruined. I asked that he redo the zipper to my satisfaction or remove it completely to restore the original condition and refund my money. He said I'm not going to do anything about it and he hung up on me! I'm absolutely shocked and outraged at the arrogance and unwillingness to remedy the situation. He has many years of experience and if the customer is not happy it's their fault! Do not buy anything from this store and do not have anything repaired there.