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1 stars 1 reviews

Kingston Toyota Inc

1911 Bath Rd
Kingston, ON  K7M 4Y3

(613) 384-4772

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Reviews [1]
1 star rating
Steve C June 05, 2013
Terrible customer service, ripoff

Bought a used Venza from this dealership. I also purchased brand new winter tires which they installed for me and the summers were left loose for me to store. When I had the tires switched in the spring my mechanic told me that the summer tires would need to be replaced and that I should get one season out of them.
I immediately called Kingston Toyota and informed them about what my mechanic had said. I was told that they had to speak to the sales manager and they would get back to me. After 2 weeks I called again and left a voicemail. I then received an email saying that there was nothing they could do.
I then called the sales manager and was told to bring the car in. When I did their mechanic measured the tread depth of the tires at 3/32, 4/32, 4/32 and 4.5/32. The minimum safety is 2/32 and recommended change depth is 4/32. The sales manager eventually offered to change one tire but said that was all he would do.
I asked to speak to the General Manager, Brian Stuart, who was the biggest bumbling fool I've ever met. How this man runs a business I do not know.
After quite a bit of back and forth he eventually offered to give me 4 new tires at cost. I informed him of the sales manager's offer was to replace the one tire at no charge to which he replied, "that is not my offer, you should have taken his".
Not knowing that his mechanic had already measured the tread depth of the tires, he retrieved a card that the dealership uses to measure the tread depth of lease returns. Their minimum allowed depth on returns is 3.3/32. When the one tire failed his test he kept moving the card to different spots on the tire attempting to find a spot that would pass. I then informed him that his mechanic had already measured the depth of all the tires and according to his test at least on of my tires fails.
I asked for one tire replaced at no cost and 3 at cost. He said no and turned and walked away from me. When I questioned what he was doing he didn't answer and went up to his office and didn't return.
I have never in my life received such poor customer service or have ever dealt with such an incompetent manager. I will never recommend Kingston Toyota and will always speak negatively of them.

Business Description from the Web
August 04, 2013

Kingston Toyota offers these services: automobile, dealer, used, toyota, car dealer, new cars.

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