Not happy

I ordered KFC and got a call back saying they didn't have the product available, they told me they put the order on hold and would wait to hear back from me...I called them, and told them to cancel my order, two minutes later, they showed up at my door...I told the guy that I just cancelled the order, he said, "well we have your visa...we're going to charge you anyway" I will never order KFC again...and you can't call the store location to talk you can only go through the call centre to leave your number and they will call you back...what a joke