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Green Bean
December 16, 2012
B2B
August 28, 2012, (Edited November 17, 2012)
Reviews [2]
English
Ten Stars!
Love Love Love! Not only is she such a talented photographer, but she is so genuine and easy to work with. Really made us feel at ease/have fun.
The pictures turned out beautifully.
What you want in a photographer is someone who has such a good eye, that you end up with creative and unique photos, and that's Karolina! So good!
Buyer beware - Terrible customer service, keeps your money for services not provided and threatens to take more!
This photographer agreed to produce engagement images in 2 weeks. She did not.
When we called her on it, she made statements such as: "Firstly, your photos were late. .. I told you 2 weeks and you expected 2 weeks - that is a reasonable expectation" and "I didn't have internet for a month!!". Later she later told us she did not state the internet had been part of this matter (she could still make twitter updates she fed through her photo site about how she didn't want to be in the editing cave when she was supposed to have our photos to us), commented only that our contract, which stated images would be available 6-8 weeks after the wedding - why would we want our engagement images AFTER the wedding? This doesn't make sense - obviously this referred to our wedding images. On the basis of what we felt was dishonesty and poor service, we fired her before our wedding.
We tried to negotiate with Karo Photo to return some of our deposit of half the wedding package fee, she refused. Their response to my husband's email to discuss via email (as they would not answer calls) came in the form of an email which we found very intimidating, insults towards us and a threat, that IF we went to court they would countersue to get the full wedding contract fee after they'd said "No more monies shall be paid" to us upon our cancellation.
Spend the extra money on a photographer who is worth it! Many photographers out of London, Niagara, Toronto, KW, York Region are willing to negotiate fees. I interacted with many photographers after our wedding and they were wonderful. I would be happy to give recommendations of photographers with integrity.
It speaks volumes to the character of an individual when they would try to take money for a service they did not provide! I would recommend someone drawing a picture in the sand with a stick before I would recommend this photographer.
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