Three years ago, we purchased a wool berber rug for our basement and stairs at Imperial. We worked with a salesperson to select a high-quality, durable carpet. The recommended carpet was expensive, but we wanted to ensure we choose a long-lasting carpet.
Now, after just three years, the carpet on the stairs has worn right down to the base material (three people live in our house, no pets). It... more

Horrible service...the older lady in the store sorry forget the name looks you up and down when you enter the store and directs you accordingly where she thinks your price range is. When I told her what I am looking for ,she rudely replied if its not here you will not be able to find it anywhere else ! horrible horrible service ......needles to say i will take my business somewhere else

Imperial carpet is outstanding

This company and staff are exceptional. I have had nothing but outstanding service from everyone associated with Imperial for many years. I just recently purchased several carpets and have discovered that a couple of rug colours just don't work in my house. They couldn't be more accommodating to exchange them and help me select the appropriate product. Everyone that works at this company is... more