won't ever use their service again

We had Henry, a Piano Consultant from Hong's Piano Service, tuned our piano at the beginning of 2012. We bought new Yamaha and had the first free service from a piano gallery. When Henry came over and complained the first technician did poor job, therefore, our piano needed a tuning now and another one in 3 months.
About a month later Henry's service, one of the key made funny noise. Since we were hiring him back in 3 months, we ignored the problem. After Henry's second service, he told us it would be good for a year; however, another key sounded badly after 2 months, so we contacted him. He yelled at us over the phone and said it was our piano problem it was not his fault and he had never promised the tune service guaranteed for a year... So we asked how long it would last, a day, a month, or 3 months.

Henry from Hong’s Piano Service is not only has bad technical skills, but also have bad attitude. We paid almost two hundred dollars for his horrible service. Customer, please BE AWARE!!!