Published by allenc5mike
Published by allenc5mike
Published by allenc5mike
Published by allenc5mike
My wife and I went to get a quote from them in August. They told us in order for them to measure our property we would have to leave a deposit. Normally we know that people would come out and measure without it, but we were serious and they sold us on their quality work. When the installer came out he suggested to us that we do not need to change our current floors. We called them to immediately cancel and we were told that it would not be a problem but to call back on Monday. We followed up on the Monday and then we were told that we cannot cancel because the carpet was already ordered. Fortunately we did not finalize on a color so they couldn't order the carpet. We called them on our bluff, and after a fight for a couple days they told us they will refund us less an administration fee.
Be wary, do not leave them a deposit without them first coming to measure.
We do thank the installer for his honesty.
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