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2.5 stars 10 reviews

Hillcrest Plumbing & Heating

3260 Main St
Vancouver, BC  V5V 3M5

(604) 261-5933

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Reviews [2]
2.5 star rating
Ihor Pona May 14, 2020
No accountability for on site error


Came home 8pm saw ceiling in basement fam rm leaking - several water filled balloons were dripping from above. Made videos and thermal imaging and messaged to Dan Grier. He asked source. After 20 minutes found it was from the water filter in kitchen on main floor. Mary shut the turn off. It had been turned on. The filter has not been used for a year as a part was broken and hard to replace. Jeremey frizz Hillcrest, after finishing replacing the pressure regulator in mech rm went to search why Navien condensing unit acting erratically. He wen ti the kitchen, looked under the sink and even thoughMary said not to touch anything, he opened up the valve to the filter. It then leaked from 1pm Wednesday, until Thursday 9pm - 32 hours. I told Dan we found the source of the leak and shut it down. The basement level had water throughout the ceiling, the extent not clear. He sent Luis (Louis?) to review the situation. He arrived a hour later, and was given 2 trace paper plane of kitchen floor area and basement floor area with the filter marked clearly so that it was evident how the leak travelled from main to basement and along the ceiling joists in basement. Got to bed at 1am.

Waited for Dan to call all day. Called him, left a message:

“I was hoping you would give me call today. I decided to wait until the end of the day to call you to give you time to sort things out. Have you made a determination after speaking with Lewis? We are anxious to proceed with restoration before mould has a chance to take hold in the basement plenum space.”

His messaged he would call in 15.
He called 30 minutes later stating that ‘things happen”, and Jeremy could not recall whether he switched anything on or off under the kitchen sink (Mary turned it off - she maintains that system). Dan said his company has insurance and asked that we contacted ours. We said this was not our doing and we were waiting for Hillcrest to initiated restoration. He explained that that is not the procedure, it was for us to call our insurance company, get the to assess, then contact Hillcrest to arrange for them to pay the premium. We said we only had one insurance claim in over 40 years. I agreed to contact our insurance co and arrange the next steps and that I would keep Hillcrest apprised. He said he would be the contact person form this point on.We have not heard from Dan Grier for over 15 months. We are out $2000 premium and higher hime insurance costs. Dan Grier, please pay our insurance premium and accept responsibility for your error.

2.5 star rating
Harri November 20, 2009
Was quoted less then 500 bill was more then 2000

I was initially quoted 400 for the job then phoned that it would be around 500, they gave me a 2300 dollar bill. In the meeting I requested the rep. did not want to change any of it. He said he started at 8, but did not show up until 9:15 and is 10 min walk from me. We talking boiler which on the back of the truck advertisement said 899 max all incl.

Other Reviews from the web
2.5 star rating
May 13, 2013

re: Service Calls

Readying our bathroom for tile so I pull the toilet and notice that the lead soil pipe has cracked. I remove the flange ring and all of the old wax but given the fact that it's lead, I call Hillcrest to come have a look; which they did...

A tech arrives to assess the situation, nods, and then leaves to get his tools. When he returns he parks his a@!e on the edge of my tub... more

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2.5 star rating
November 02, 2012

Hillcrest Plumbing is the best place to buy replacement parts.

Anyone who knows me knows that I'm not that handy around the house, but I needed to fix a leaky shower at my parent's place. I got the shower apart and came to Hillcrest to grab replacement parts, and they were so helpful.

Not only did they grab me the proper parts, but they also gave me some good tips too. Got the whole thing... more

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2.5 star rating
March 02, 2012

We spent all day looking for a part for a kitchen tap and every where we were being told that we had to replace the whole tap. We went to hillcrest and we got the part we needed in less than 5 minutes. I would highly recommend this place for any bathroom or kitchen parts.

Brought to you by yelp

Business Description from the Web
July 01, 2013

Hillcrest Plumbing & Heating offers these services: water heater, entrepreneur, plumber, furnaces, heating, heating contractor.

Brought to you by ourbis

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