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Well I went in there with a REALLY old kitchen tap, assuming they would use it to tell me what size of new one I needed, but the lady at the counter looked at it for like a minute and said, you just need this little part, so she gets it from the back, and tells me how to put it in myself. Well she saved me hiring a plumber and buying a new tap. Great knowledgeable staff!
Personally stopped by the Surrey store to request a service of furnace and 4 other natural gas appliances in house. Service person came some hours after intitially arranged, did not know what he was to do, and joked about a concern we had with smelling gas. We finally convinced him to service the furnace, but he did not do anything else. It was like he arrived without a workorder and without a... more
These guys seem to specialize in those hard to find and exotic plumbing parts and items. I've found stuff there that I coulden't find elsewhere...specially parts for older items , and the staff are quite helpful.