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We purchased a 2002 Passat from here in 2006. Our salesperson was fantastic - he even took a trip down to the valley to get a signature we needed from my in-laws.
Since then, the service department has been attentive and friendly. The courtesy calls afterwards are appreciated and I feel that they take customer responses very seriously.
They also mail out great offers from time to time.
If my next car is a VW, I will buy from here again.
Unfortunately, as with most dealerships, the cost of service is quite high for most repairs.