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2.5 stars 3 reviews

Head Shoulders Knees & Toes Ltd

12418 102 Ave NW
Edmonton, AB  T5N 0M1

(780) 455-2727

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Reviews [3]
2.5 star rating
jane doe September 22, 2009, (Edited May 20, 2013)
Never shop at head, shoulder, knees & toes!‎

WORST CUSTOMER SERVICE OF MY LIFE!!! My daughter and I stopped in on whim b/c their were having a sidewalk sale. We haven't been to the store in over 4yrs b/c the last time we were in the owner was rude to both my child and myself, and had the audacity to look me up & down and ask "if I was actually going to buy anything" when I asked for some help in finding my child boots. After that insult, I left and went to speak to the co-owner who who also owns Bosom Babies. Her response was "With all of the hockey & doctor wives in the city we don't need your business." I should have stuck to my convictions and stayed away, but we were in a great mood and saw a sale while driving by. My daughter saw the snowsuits and wanted to see if they had a snowsuit in her size. The associates that were working outside were nice. We found a suit and went inside to try it on. When my daughter was dancing around begging for me to buy her the suit we were approached by the same owner. With a smirk on her face she said the following; "Well, I never thought that I would see you in here again. Does that mean you have grown up and decided to be a good role model for your child?" She ranted on about how dare I give her store a bad review and what a horrible parent I was and how sorry she felt for my child. I didn't want to engage, so I asked my now scared 6yr old to remove her snow suit. This enraged the owner and she yelled that we had to leave her store. She then angrily approached my child and preceded to tear the snowsuit off her. I told her to get her hands off my child. She then followed us to our car spewing insults. My child was terrified and confused by the incident. Any person who feels it is appropriate to approach or act in anger towards a child should not be in business, let alone own a children's store!! Moral of the story; Stick to one's convictions & STAY AWAY!!!

2.5 star rating
Hedder October 19, 2010
Extremely rude owner

The owner is an opinionated and judgmental woman. She told me my baby wasn't walking yet because she wears Robeez. She should have a better understanding of pediatric podiatry if she is going to be selling children's shoes. She was argumentative and rude. I will never, ever go back there, and will tell everyone about my horrible experience.

If you need great children's shoes with sound advice, go to Kunitz shoes on the south side. If you want high-end, beautiful clothing go to Amy Lou or Alligator Pie. For toys, go to Tiny Footprint Toys. For maternity and baby products, go to Birth Source. These stores are reputable and have knowledgeable and friendly owners.

2.5 star rating
Joyce Berg October 19, 2009
Great Childrens Store

The complaint that this "jane doe" has put up is a joke. I have read both of this persons full page complaints on a different website, and to think that the owners of this store are going to favor another customer because of what they are wearing is just stupid. If you want to allow your child to eat cookies and get crumbs all over the floor, then you should be shopping at Wal-Mart, not a boutique...which is what HSKT is. It is a specialty store. If I were you I would be embarassed to have the owner cleaning up after my kid! After reading all your complaints, especially the one about not having your permission to have you on video....I think that you are a lunatic.

I have shopped at this store many times, and I receive excellent service everytime I am in! The sisters who own the store are easily the nicest people I have ever met, and make shopping with your kids so easy. On top of that they have a huge selection of designer brands for everything from shoes to clothes, to accessories, and kids toys. They even give the kids treats before they leave. This store has the best customer service I have seen in a long time.

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