Horrible!!

HORRIBLE SERVICE!!!! There is not a rating low enough for this place. I called ahead and asked them if they could wash and brush my lab. I told them that he was about 90lbs and intact. They said that I could bring him right down so I decided to bring my chihuahua as well. They were all very young but pleasant when I arrived to drop off the dogs. I called about an hour later and they said that the dogs were doing fine but that my lab didn't like the blow dryer so I told them not to worry about it. When I went to pick them up both of my dogs were still very wet and it was very obvious that the lab had not been brushed at all. When I asked, all they reassured me that they had brushed him but that he was very strong and wouldn't stand still. When I got home I looked at my lab and there were hunks of his undercoat (anyone with a lab knows what I'm talking about) still sticking out of him. When I called them back to tell them that I wasn't really happy the girl started complaining about how strong he was and how he wouldn't stand still and said that he was OCD. Does anyone know a dog that will just stand still when surrounded by a bunch of other dogs? In a new environment?? Obviously, not only are these people incredibly rude they know absolutely nothing about dogs. This photo I posted was the hair I got off of him with one swipe of my hand 10min after leaving Happy Dogs Grooming..... I asked the girl who had answered the phone for the name of the owner and after giving it to me she hung up in my ear!! My next call with be to the BBB.