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Good Fellows Auto Wholesalers
What the community has to say about Good Fellows Auto Wholesalers
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Jeff W
November 07, 2013
Mike
August 24, 2011, (Edited August 25, 2011)
Anonymous Consumer
August 23, 2011
GFA
December 19, 2011
Reviews [4]
English
Purchase of Used 2010 Nissan Altima
I recently completed the purchase of a used 2010 Nissan Altima. As I am still in the infancy of its ownership I cannot comment on the quality of the vehicle although I will certainly follow up this review in a few months. Aida was my sales associate; she showed great patience in helping my wife and I select the car. We were able to test drive two vehicles very quickly and easily which was certainly a concern at other independent dealers. The vehicles on display were all in excellent condition inside and out. First we tested a Pontiac Vibe, followed by the Altima which we "Altimitly” purchased. After comparing prices "Good Fellows Auto Wholesalers" was seemingly the best choice. I would have liked to have been given a little more information about the specifications of the vehicle I understand it was a used vehicle and was only $13,500.00 but knowing the components, understanding the history and origin I think is important when purchasing a vehicle that is a few years old. The actual purchasing of the vehicle is fairly seamless every customer will have a different situation thus procedure may change. I was very happy with the work Aida did to complete the financing and the rate was far less than many other independent dealers. I cannot comment on the overall purchase with "Good Fellows Auto Wholesalers" as I mentioned earlier I have yet to truly own the vehicle. This will be the ultimate determination of whether I would actually recommend "Good Fellows Auto Wholesalers" I have spoken directly with Nissan and scheduled an inspection of the vehicle this may tell me whether they truly are forthcoming with information. "Good Fellows Auto Wholesalers" is not much different than any other durable goods retailer. Do your research and visit a few independent dealers, you may notice as I did more professionalism and selection at "Good Fellows Auto Wholesalers." The vehicle was in excellent condition when I picked it up both the inside and out had been cleaned and the exterior appeared to have been waxed. The gas tank was bone dry so I had to drive straight to a gas station which is a little irritating. If you have read through my first review of Good Fellows Auto Wholesalers and wish to have more information about my experience please feel free to send me an e-mail at [email protected]. I will try my best to respond quickly.
With GoodFellows your signature is the end of your rights
If you make a mistake to visit GOOD FELLOW'S AUTO WHOLESALERS
Prepare to pay additional fees which are not charged by other dealers.
D.O.T $399.00
Administration Fee $199.00
Gasoline $30.00
OMVIC Fee $5.00
License Fee $120.00
Final surprise comes when you pickup your car.
They will ask $100 fee for the TomTom GPS, advertised as a vacation gift for the buyer.
Only comment from sales manager was:
“We are not in the business to make people happy, but to make money”.
CONSUMER BEWARE: What You Get Is NOT What You Pay For
My best advice to anyone who is considering going to this dealership to purchase a vehicle is DON’T DO IT! I recently purchased a vehicle from them and the car I was given after I gave them money was not the one I selected. When I called them out on the fact that they gave me the wrong car they said I was either a liar or I was confused! First of all the car they gave me was a completely different colour from the one I paid for! Second, it was missing a rather noticeable scratch near the gear shift that the one I selected had. Third, I purchased a GS model and I was given a GT. I’ve included a detailed description of what happened to me below, but if you decide to go ahead and purchase a vehicle with them make sure you take photos of the car you pay for and write down the VIN number and make sure it matches the one written on the bill of purchase and car proof report. Even with that when they give you the wrong car they likely still will not give you a refund or replace the car with the one you actually wanted, but you can at least use the photos and VIN number as evidence in court. Also, if you think picking up the car you purchase instead of having it delivered will prevent them from switching the car you’d be wrong. The fact is they’ll tell you the car needs to be taken to the back for e-testing, certification, plates, and so on. Once that car leaves your sight and you have already paid for it they’re free to switch the car and bring you another one. Oh and they also made me buy them a 24 pack of beer to pay for the remainder of the car’s cost on a credit card, because they knew I wanted to avoid financing.
Here’s what happened to me:
It began when I contacted Good Fellow's Auto about a vehicle I saw advertised on their website. I spoke with a salesmen named Shane who informed me that I would be able to pay with certified cheque, cash, or credit card. He also confirmed that the particular vehicle had all of the key features I told him I was looking for. He also assured me that the prices were all very negotiable and he would ensure that I walked out with a good deal.
The following morning I went in to the dealership and met with Shane who showed me the vehicle. I immediately noticed that the vehicle did not have all of the features he assured me on the phone it had. However, I was still interested as I needed a car urgently for my new job starting on the Monday. Once we sat down to discuss prices he informed me that he was not willing to negotiate the price. He denied both telling me that the prices were negotiable and assuring me on the phone that the vehicle had all of the features I told him I was looking for.
From there I asked to speak with his manager. The manager himself then said he would make a small adjustment to the price however he would not give me time to think about it and said that if I left the dealership to look elsewhere any negotiation would be off the table. He said in order to help me with my decision he would throw in a 39month warranty in addition to the manufacturers warranty I was already getting, which you will later see was a lie!
Upon inspection I noticed a very significant scratch on the car. When I asked if they would fix the scratch the manager said they would not as it would cost them money to do so. When it came time to pay for the vehicle I presented almost ten grand in cash and the remainder I wanted to pay with an interest free credit card to avoid financing. However, to my astonishment I was informed by Shane that I could not use a credit card. I reminded him that I had already told him how I would pay the night before and he said it was fine. Yet, he insisted that if I wanted to use a credit card they would have to charge me interest. When I said I was no longer interested in purchasing the vehicle he told me he would see what he could do. Shortly after he returned and informed me that his manager said they would allow me to use my credit card if I bought them a 24pack of beer!!!
During my test drive he asked me to pull into the LCBO, so that I could buy him the beer, and once we got back to the dealership he put the beer into the trunk of his car and said it was so his manager wouldn't see it. Although, he had previously said it was his manager who requested it!
As he put together the bill of purchase he told me I would need to pay an additional $150 if I wanted the car delivered to my house, which I did, but he said he could not give me a receipt for the delivery. I told him I would need the car delivered as early as possible Monday evening so that I would not be late for work and he agreed he would bring it by 8:30pm.
However, on Monday around 9pm I called Shane and he still had not left the dealership. He said he was with customers and would head over immediately. He did not arrive till 11pm and as a result I was 1 hour 20mins late for work. To make things worse he brought me the wrong vehicle!!!
When I called the manager to let him know they brought me the wrong vehicle I was told that I was either a liar or confused. I asked him why I would spend over $13,000 plus $150 for delivery just to turn around and lie about being given the wrong vehicle. I told him that I was not confused about the car I was given, because the fact that it was a different colour was a dead give away! In addition, the one I was given did not have the rather noticeable scratch near the transmission that the other one had.
He told me I would not get a refund, a replacement, or any sort of rectification. He said that the vehicle I was given had the same VIN number as the one on the bill of purchase. However, I told him there was no way that I as a customer would know to ask to compare the VIN on the bill of purchase to the vehicle I picked out at the dealership. As a customer I trusted them and would never have foreseen that I would be given the wrong car. He said that I should have known to check the VIN and because I didn’t he would not help me because as far as he was concerned I got what I paid for. They also informed me that I would no longer be given the manufacturer's warranty and the 39 month warranty I was promised would cost me extra!
French
Fake Reviewers
I'm an assistant sales manager from Good Fellow's Auto. Obviously Mr.Mike is another dealer who has a tarnished reputation with his own dealership and is stuggling with meeting sales expectations. The other reviewer was sent to a third party Better Business Bureau and was deemed as fraudulant acts on behalf of the customer.
As our competitors and many upon many customers know, we offer amazing customer service to our customers and potential customers. Its very sad to see competitors being threatened by us because we conduct business in a different fashion than many used car dealers. We are not pushy with our customers and we are honest with everything. Nobody in this dealership would ever drop themselves to the low level of what Mike has to say that money comes before our customers. Obviously by its cheesy-ness, people would be able to tell that its completely false. We also do not charge anyone for our promotions of FREE Tom Tom navigation systems. Ive personally heard from some of our customers that ended up buying from us rather than the other dealer that they do charge for these things and they give you very cheap quality merchandise. The same dealer is probably the one who posted this dreadful comment on this website and again its very sad to see people sinking that low. I wouldnt be surprised to see the same person commenting on his own company stating how great it is.
This isn't the first time that something like this has happened. Mr. Mike, we will pursue this matter to find out information regarding your comment and if possible we will deal with this matter legally with you and your company.
At the end of the day, people aren't stupid. Customers do their research and end up purchasing a vehicle at somewhere they feel they can get the best value for thier money.
Business Description from the Web
English
September 13, 2014
We recognize the importance of
a good service and work hard to deliver it to all our customers. There
is continued personal commitment to customer satisfaction. We are good
with great deals.
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