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Gold Key Langley Volkswagen

20027 Fraser Hwy
Langley, BC  V3A 4E4

(604) 534-7927

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Reviews [2]
1 star rating
salinger March 28, 2010
Horrible customer service; incompetent repair shop

I brought my car here for repairs. It took them 3 days longer than they told me it would take, they charged me $200 more than their estimate was.

When I told them how unhappy I was with the service, they literally shrugged and said "it is what it is." One week after the repairs, the problem returned, and because my experience with langley volkswagen was so bad, I chose not to return there (even though the "work" was guaranteed) and instead went elsewhere. The mechanic at this other shop asked me who had repaired the problem first, and then told me they had done a subpar, 'band-aid' job. When I asked him how much he would have charged to fix it the first time, he quoted me a price that was almost $200 less than the original (not the inflated price) estimate that langley volkswagen gave me.

Don't go to Langley Volkswagen for repairs, they are incompetent and treat their customers very poorly!

1 star rating
cddaley March 19, 2010
Dishonest and exploitative

This repair shop will overcharge and rip you off. They will misinform you about the current state of your bill in order to get you to agree to further repairs and then add extra hours of 'labour' to your invoice for an overly inflated bill that they are unable to explain. When questioned about the additional, inexplicable hours of labour, they will respond by telling you that you need to pay it or else you will not get your car back. Do not get your car repaired here, do not buy cars here, they are dishonest and they will exploit you and rip you off! Stay clear of this place.

Business Description from the Web
September 01, 2013

Langley Volkswagen offers these services: dealer, automobile, volkswagen, car dealer, new cars, new cars dealer.

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