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3 stars 2 reviews

FRIESEN RENTALS HARDWARE & LUMBER

1694 Cedar Rd
Nanaimo, BC

(250) 722-2737

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Reviews [2]
English
3 star rating
Ron Dash August 16, 2010
Outstanding convenience out in the country

I was looking for some landscape supplies last weekend and when looking up a phone number for Gravel suppliers in my area (Yellow Point) I came across a bad review, so I thought I must check this out for myself, can any business owner be this bad?
I arrived at the store, asked for the owner, and proceeded to ask questions about his product and his pricing compared to in town competitors. He (Dave) was very helpful and knowledgeable and was not this maniac that the "Black Door Decor" woman made him out to be... If what she says is true, he must have been provoked!
To have a small Hardware/Gravel mart/Rental store out in the country to grab a few things on a Saturday morning is very convenient and saves wasting half you day going to north Nanaimo. I would highly recommend Freisen Rentals to anyone.

3 star rating
Black Door Decor July 29, 2010
Horrible Customer Service Experience Directly from the Owner

I went into the Cedar store to purchase a 5 gallon bucket of paint and asked the owner if he could price match a price I received of the same product at a different location. The owner went off!!!! RANTING AT HOW DARE I ASK!!! THE STORE WAS FULL OF CUSTOMERS AT THE SAME TIME, HE WAS SWEARING AND THREATENING BOTH MY SON AND ME! I WILL NEVER STEP FOOT IN THIS LOCATION AGAIN!

On a side note, I just purchased a home in the area and believe strongly in supporting local businesses. I have been a business owner myself in a small community for over 20 years.
I have never been treated so poorly in my life!

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