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I bought a heat n glo 550trs seeing there grand radio promotion going on.I paid around 2600$...It began really wrong when they made a mistake on my bill...then the Tube for the vent was installed wrong ..now i had a huge draft going INTO my home.They also forgot to bring and installed the ventilator(blower fan purchased)6 visits LATER i now have a new problem where the gases do not burn right and everything is carbon black inside my gas fireplace...this might become a court case..
Hello Roberto. I am the manager of this business that was bought out by new people les than 2 years ago, I am very sorry that you had problems with the previous owners and am ready to fix the problems that you have with your fireplace no charge. Just give me a call and it will be solve within 2 days. I am positive by seeing the pictures that it is only an air intake adjustment. Yvon Charland. By the way, when you post a comment about a compagny on the net make shure you target the right people. Have a good day, and I am waiting for your call.