Awful customer service. Every time I've been in to grab something I've always felt like I was inconveniencing the staff. Most recently went in to get a key cut and the person gave me a hard time when I asked her to get all the jagged metal off the freshly cut key. Even after getting her to go back to the grinder three times it was barely passable and I gave up asking. Seriously comically bad... more

This store has amazing products but the customer service is AWFUL. Do not go there unless you have no other option.

A friend of mine had her bike parked just outside the store and when she came to unlock it, the key broke inside the lock. She asked if they could break the lock and they told her it would be a 90$ fee. After a long conversation, the manager brought it down to 20$ but it was... more

Nice looking store, but has a LONG way in customer service.

I've been to the store before to grab stuff for my bike.

However, I went to the store yesterday because I was hoping they could help. The reason I went there was because my bike got stolen and I was asking whether or not my bike may have turned up. I made signs hoping they might keep an eye out and keep it on record. The guy couldn't... more