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3 stars 2 reviews

Fine Details

50 Davis Dr
Newmarket, ON  L3Y 2M7

(905) 953-9274

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Information from the business
February 17, 2010

The car cleaning specialists.

Brought to you by n49

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Reviews [2]
3 star rating
prancer July 24, 2009
Excellent Customer Service

I took my 2004 Mercedes S55 to Fine Details Newmarket after being referred by Mercedes Benz Newmarket, who has all of their cars done at this location. I was greeted upon entrance by management who was friendly and helpful. they thoroughly inspected my car before it was brought into the shop going over all of my concerns. they told me the car would take 4 hours but they finished and called me within 2.5 hours so he could COME PICK ME UP from my office.

I went with the silver package because he insisted I didn't need the gold package which was more expensive, when I looked in my car it almost seemed brand new again. They told me the carpets would be damp because they were SHAMPOOED and to not put the mats down for at least 24 hours.

I got my car detailed on a rainy day, and when I went to pay he told me to come back at my earliest convenience and get a free hand wash.

I don't normally take time out of my day to write reviews, but I feel that senior 1 is not telling the whole story because after meeting with management and employees at fine details I cant picture them randomly abusing a customer let alone a senior.

3 star rating
Senior1 July 03, 2009
I took my BMW to “Fine Details”, Newmarket branch and was told it would be a 2-hour job. The interio...

I took my BMW to “Fine Details”, Newmarket branch and was told it would be a 2-hour job.
The interior floor was soaked, salt stains and spots not ‘’meticulous cleaned” as advertised, garbage left under the seat. More like a sloppy 20-min job.

The owner refused to fix the problem and became verbally abusive with his favorite F word. His staff thought he was hilarious.
I took pictures and send them to the “Fine Details” Head Office but their comments are:

“We are not in the position to take sides”
As a senior I’m surprised they are able to stay in business
Sloppy work, abusive owner, with customer service non-existent.
Stay far away from this outfit!

Business Description from the Web
July 24, 2013

Fine Details Newmarket offers these services: antirust, automobile, car wash, auto detailing, car care, car detailing.

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