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1.5 stars 2 reviews

Fabio's Pizza

121 Queenston St
St Catharines, ON  L2R 2Z6

(905) 684-6573

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Reviews [2]
English
1.5 star rating
Michael Cross July 04, 2011
Lousy Customer Service Leaves Bad Taste in Mouth

Until a few years ago, we were loyal customers. Now we'll never order there again. When we ordered a pizza special, my wife realized they forgot the garlic bread. Being this was the first problem we've ever had, I said to give them a call and I'd go over and get it (fully expecting it ready when I arrived). Instead, my wife was put on hold for 10 minutes, and when I got there, the manager starting saying he was 100%, 150%, 10000% sure he put it in there, since he was training a new guy.

He kept indicating we were lying, and I said call my wife as maybe she found it in the order after I left. He said he was going to anyway, and then told my wife on the phone he was 100%, 200%, etc. sure that he put it in there. He said "something must have happened to it between the time he put it in the bag, and the time I arrived home." I said to forget it, and that it felt like he he was calling me a liar, and he said that "Well it feels like you're calling me a liar." Three hours after we'd originally orders, he called at 9pm, saying he wanted to make sure that everything was okay. We said that it wasn't, and that it wasn't even an issue of a $2 garlic bread, but the way we'd been treated. He started saying that he was 100%, etc that he was sure he'd put the garlic bread in there, and that "I know I did my job." He then started saying "Admit it ... admit you have the garlic bread."

The guarantee is that they'll put everything right, or your money back. However, when trying to resolve a simple issue of missing garlic bread with the manager, we were repeatedly treated poorly. As the man in question is the manager, there was no other contact method of reaching the owner directly. We were so annoyed, we filed a complaint with the better business bureau, and received word from the owner that he video tapes his employees and refused to admit any wrong doing. If you want poor treatment, go here. Otherwise, there are better restaurants to get pizza from.

1.5 star rating
johanne May 12, 2009
sauce is sweet, crust on top not cooked, it was ok, but had better....

sauce is sweet, crust on top not cooked, it was ok, but had better.

Other Reviews from the web
English
Mobile review
May 20, 2013

NASTY! recently moved to st kitts and asked a few locals where to get good pizza, apparently their taste buds are broken and they have steel stomachs. Once was too much - never again!

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Great pizza & service
May 09, 2013

This place has the best pizza in St. Catharines. Whenever my husband wants pizza, I insist he order it from Fabio's. I don't know why other people have said they received poor service. That has definitely not been my experience. In fact, I have food allergies, & most pizza places get pretty grumpy about having to make special accommodations for me to prevent cross contamination. However,... more

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Mobile review
April 16, 2013

Omg this place sounds totally brutal, gonna have to say ill avoid it

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Business Description from the Web
English
September 15, 2013

Fabio's Pizza offers these services: restaurant, pizza, pizzeria.

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