Unprofessional. Lack of attention to detail. Offensive.
These are words that come to mind after my experience at Express Alterations today.
In short, a simple request to have sleeves on a blazer shortened turned into a ruined blazer. Advanced notice was given to the owner that the material was likely unforgiving and it would likely leave a mark from old seams and button locations. After being told 'I guarantee this is not a problem' it was in the end a problem. No effort was made to verify what she was told. So I am left with sleeves with the buttons not in the right place, gouges in the fabric, seam lines which are inappropriate and was told I was still required to pay for her services. She says it is a 'perfect job.' This it is not.
Upon a second trip to the shop to resolve the matter with a copy of web site showing where the jacket was from, how it looked prior to her 'work' and the price, she refused to offer compensation for a ruined item and demanded payment for her services. After a lengthy and heated discussion she told me to keep my money and leave. I would strongly warn anyone using this shop to reconsider.