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3.5 stars 117 reviews

Executive Suites Hotel & Conference Centre Burnaby

4201 Lougheed Hwy
Burnaby, BC  V5C 3Y6

(604) 298-1123

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Information from the business
November 06, 2013

Four star, all-suite boutique hotel experience just 15 minutes from the bustle of downtown Vancouver

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March 29, 2013

From OpenTable:

Tantalize your senses and tempt your taste buds at Tivoli’s restaurant at the Executive Hotel Burnaby. Our menus pay tribute to West Coast fusion cuisine and feature many locally sourced ingredients.
We feature Sunday Brunch, Prime Rib specials on Fridays and Saturdays, 3 course dinners from our tasting menu. All our menus are created and designed by Boban Kovachevich, BC Chef... more

Brought to you by menuism

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Reviews [1]
3.5 star rating
Jonathan Y July 08, 2015
Absolutely horrible! General manager blackmails guests! Don't stay here!

This hotel wasn't even close to be at the executive level, rudeness from your hotel staff and contractors which I did not deserve from the moment I stepped into the hotel, very poor service and unfulfilled expectations. I both attended a high profile conference at your hotel and stayed at your hotel overnight. Both experiences were absolutely garbage, definitely wasn't treated like an "Executive" but more like a rat under a bridge which no one cared about and wasn't treated with an ounce of respect. The rooms were absolutely filthy with cobwebs running up the ceiling from the lamps, very small rooms where you literally had to walk sideways and room keys that wouldn't provide access to the elevators. As soon as I stepped foot into the hotel, I was greeted by their front desk that was extremely rude and had a huge attitude issue. The hotel did not offer any help with our bags (we had many) nor did they even appreciate our stay. They just didn't care. I was called a freaking liar by their Internet staff, High Speed Systems when I called them to report internet issues. The hotel didn't offer any apology on it. Housekeeping even ran over my expensive dress shoes with their equipment and cracked the sole in half.

In regards to the Internet, I have never been as abused and harassed by a customer service rep in my life. I thought this fellow was going to punch me because he just showed extreme aggression towards me and others in regards to this issue, and this was the president of the Internet company. The hotel would not take responsibility on the internet issues, but instead handed us off to the Internet company because they didn't want to deal with it. On the second day, they just ignored us completely and wouldn't respond to our phone calls or messages and left us, in a hotel room and conference without any internet connection. This was an internet marketing conference too so having an internet connection was absolutely required. We were promised an internet connection by the hotel prior to our stay without any issues.

The TV remote didn't even work during our stay we had to adjust the channels manually on the side of the TV and the alarm clock on the bedside table was 15 minutes in advance. None of these issues were fixed.

This hotel offers complimentary massages, which they don't fulfill either. We booked these with the front desk girl who told us they were in the book, but when we arrived they didn't even know about it so only one of us were able to get a massage which by the way was another total joke. I want an immediate and full refund. What a joke of a hotel!!! DONT STAY HERE!!!!!


There is severe blackmailing and false practices by the Executive Hotel and Suites in Burnaby. I had a very bad experience at the hotel and I was promised a refund. The general manager then contacted me and said in order to get the refund I am required to remove the review on TripAdvisor.

As TripAdvisor's guidelines, this is considered fraud:

Pressuring travelers to remove a negative review on TripAdvisor.
Asking guests to remove their reviews in return for a discount or incentive.
Prohibiting or discouraging guests from posting negative or critical reviews of their experience.

I suggest you go to TripAdvisor's help centre and search "What is considered fraud?"

You've just made a huge mistake Mr. Gill. BIG mistake.

Other Reviews from the web
3.5 star rating
Decent hotel, close to multiple restaurants
December 11, 2014

Hotel is in fair condition. Has an outdoor pool and hot tub. Close to a BP's, cactus club and Tim Horton's and a block away from a Joey and Browns. There is also a grocery store a block away. Great location as far as amenities are concerned.

Brought to you by expedia

3.5 star rating
hotel is centrally located
December 08, 2014

good overall , we had restaurant charges posted to our room that were not ours, this was corrected on checkout also the tv did not work properly , repaired on the second day , ended up being charged for a movie that we did not order , movie was good , but we did not order

Brought to you by expedia

3.5 star rating
Nice hotel to stay in but far from out destination
December 04, 2014

we had a good time and enjoyed our stay. had a separate room for my granddaughter who wakes up easily. staff at front desk were very accommodating and pleasant.

Brought to you by expedia

Business Description from the Web
December 16, 2014


This family-friendly hotel is located in the business district, close to Burnaby Hospital, Playland Amusement Park, and British Columbia Institute of Technology. Local attractions also include Burnaby Village Museum and Crystal Mall.

Hotel Features

In addition to a restaurant, Executive Suites Hotel & Conference Centre Burnaby features an outdoor pool. Other amenities include a... more

Brought to you by expedia

August 18, 2014

When you stay at Executive Suites Hotel & Conference Centre Burnaby in Burnaby, you'll be in the business district and close to Burnaby Hospital and Pacific Coliseum. This family-friendly hotel is within close proximity of British Columbia Institute of Technology and Playland Amusement Park. Make yourself at home in one of the 125 air-conditioned rooms featuring refrigerators and microwaves.... more

Brought to you by kayak

June 21, 2014

Property Location
When you stay at Executive Suites Hotel & Conference Centre Burnaby in Burnaby, you'll be in the
business district and close to Burnaby Hospital and Pacific Coliseum. This family-friendly hotel is
within close proximity of British Columbia Institute of Technology and Playland Amusement Park.

Make yourself at home in one of the 125 air-conditioned rooms featuring... more

Brought to you by ian.com

Tips About This Business
September 20, 2010

-tivolis. Open 0630-2200. Fine Dining Restaurant

-nickels Lounge. Open 1100-2200


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